Privacy Policy

1. Purpose
This Privacy Policy explains how we collect, store, use and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect
We may collect:
Personal information such as name, contact details (email, phone), property address, service requirements.
Property and service information (painting scope, property type, condition, photographs).
Payment and billing details.
Website usage data (IP address, browser type, cookies) for analytics and functionality.

3. How We Use Your Information
We use your information to:
Provide and administer our painting services;
Communicate with you (quotes, scheduling, service updates);
Improve our website, marketing and services;
Comply with legal or regulatory obligations (eg: building regulations, safety, insurance).

4. Disclosure of Information
We may disclose personal information:
To contractors or service providers engaged by us to carry out work;
To insurers or regulatory authorities if required;
To third-party payment processors;
In aggregated/anonymised form for analytics.
We do not sell or rent your personal information for marketing.

5. Data Security
We have in place measures to protect your personal information from unauthorised access, disclosure or loss. However, no internet transmission is wholly secure; we cannot guarantee absolute security.

6. Cookies & Website Tracking
Our website uses cookies and analytics services to improve your experience. You may disable cookies via your browser settings, but this may affect functionality.

7. Access and Correction
You may request access or correction of your personal information by contacting us at info@prestigehousepainting.com.au. We will respond within a reasonable timeframe.

8. Retention
We retain personal information for as long as necessary for the purposes set out, including to meet our legal and business obligations (eg: warranty, invoicing, insurance claims).

9. Changes to Policy
We may update this Privacy Policy at any time by posting a revised version on our Website with “Last Updated” date. Continued use of our website or services constitutes acceptance of the revised Policy.

10. Contact
Email: info@prestigehousepainting.com.au
Phone: 0440 136 496